Refund & Return Policy

Last updated: July 21, 2026

Returns

Unopened, unused products in their original sealed packaging may be returned within 14 days of delivery. For health and safety reasons, we cannot accept returns of opened e-liquids, disposables, pods, coils, or any product with a broken seal.

Defective Items

Dead-on-arrival or defective hardware: contact us within 7 days of delivery at info@discountpuffs.com with your order number, a description of the problem, and photos or video. Verified defects are replaced or refunded. Disposables that arrive dead are replaced with proof of the defect.

How to Start a Return

Email info@discountpuffs.com with your order number and the reason for the return. Return shipping is paid by the customer unless the return is due to our error. There is no restocking fee.

Refund Method & Timing

Refunds are issued within 5–10 business days of receiving and inspecting the return. Orders paid with cryptocurrency are refunded based on the USD order total (not the coin amount — crypto prices fluctuate), issued as store credit or to your original payment method where possible.

Wrong, Missing, or Lost Items

Report wrong or missing items within 7 days of delivery. If a package is marked delivered but you did not receive it, contact us within 7 days and we will open a carrier investigation; resolution may be a replacement, store credit, or refund at our discretion.