Frequently Asked Questions.
01. The Order
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
02. Shipment
How long does shipping take?
Shipping times vary based on your location:
- Standard Shipping: 3-7 business days.
- Expedited Shipping: 1-3 business days.
How much does shipping cost?
Shipping costs depend on the shipping method selected and your location. You can see the estimated cost at checkout before finalizing your order.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping fees and delivery times will vary based on the destination.
03. Tracking
How do I track my order?
Once your order has been shipped, you will receive an email containing a tracking number and a link to track your package through the shipping carrier’s website.
Where can I find my tracking number?
Your tracking number is included in the shipping confirmation email. You can also log into your account on our website and view your order status and tracking details under Order History.
What should I do if there’s no tracking update?
If your tracking information hasn’t updated for several days, it could be due to carrier delays. Please contact us, and we’ll help you investigate the status of your shipment.
04. Returns, exchanges and complaints
What is your return policy?
We offer a 30-day return policy for most items. Products must be returned in their original, unopened condition to be eligible for a refund or exchange. Some exceptions may apply for certain products.
How do I return a product?
To initiate a return, please contact our customer support team with your order details. We will provide instructions on how to return your item, including the return address and any necessary labels.
How will I receive my refund?
Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
01. The Order
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
02. Shipment
How long does shipping take?
Shipping times vary based on your location:
- Standard Shipping: 3-7 business days.
- Expedited Shipping: 1-3 business days.
How much does shipping cost?
Shipping costs depend on the shipping method selected and your location. You can see the estimated cost at checkout before finalizing your order.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping fees and delivery times will vary based on the destination.
03. Tracking
How do I track my order?
Once your order has been shipped, you will receive an email containing a tracking number and a link to track your package through the shipping carrier’s website.
Where can I find my tracking number?
Your tracking number is included in the shipping confirmation email. You can also log into your account on our website and view your order status and tracking details under Order History.
What should I do if there’s no tracking update?
If your tracking information hasn’t updated for several days, it could be due to carrier delays. Please contact us, and we’ll help you investigate the status of your shipment.
04. Returns, exchanges and complaints
What is your return policy?
We offer a 30-day return policy for most items. Products must be returned in their original, unopened condition to be eligible for a refund or exchange. Some exceptions may apply for certain products.
How do I return a product?
To initiate a return, please contact our customer support team with your order details. We will provide instructions on how to return your item, including the return address and any necessary labels.
How will I receive my refund?
Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
